Delivery Information Allbits Store Locations

Terms and Conditions


Refund & Returns Policy

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 01797 361043.

All non faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned in their original packaging. Please note that a collection charge will be implemented for all non faulty returns upto a maximum of £50 (depending on size, weight and location), and that this must be paid prior to any collection being processed.

We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the courier.

If goods are damaged or faulty

Please contact us within 48 Hours of delivery so that we can get a replacement to you. If you contact us after this period we may be unable to supply you with any replacements.

If you have received the wrong item

Please contact us as soon as possible so that we can resolve any issues, arrange the collection of the wrong item and supply you with the correct item.

Refunds

A refund will only be given if the above conditions are met.

Please return goods to:

Allbits Plumbing Supplies (Romney) Ltd
Unit 10
Cinque Ports Road
Mountfield Industrial Estate
New Romney
Kent
TN288LH

Telephone: 01797 361043 or 01797 363623

Fax: 01797 363625

Email: enquiries@allbits.co.uk

Company Details

Company Registration Number: 04945476
Place of registration: Companies House, Cardiff

Terms and Conditions

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. www.allbits.co.uk reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Order Acceptance and Processing

All orders are accepted when your credit/charge/debit card is processed. Any email or other acknowledgement of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. We accept most major credit cards and paypal as forms of payment.

www.allbits.co.uk reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

All specifications are approximate only and the seller shall have no liability in respect of any deviation therefrom.

The seller shall have no liability in the event of the goods infringing or being alleged to infringe the rights of any third party. In the event that the goods are or maybe the subject of third party rights, the seller shall be obliged to transfer any such title he has but without prejudice to the rights of a consumer for a remedy in the event of total or partial non-performance.

Cancellation of Orders

If you cancel your order you will be given a cancellation number. If you email a cancellation this number will be emailed to you, if you telephone to cancel then the customer services representative will provide the number over the telephone. You must keep a record of this number. Orders are only cancelled once this number is provided and any claims that an order was cancelled will not be entertained unless a cancellation number can be quoted.

Delivery of Goods

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods.

Delivery may be effected in one or more installments.

Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £15.00.

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for damage.

If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.

In certain circumstances where large bulky items are being ordered for delivery to very remote locations there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

Without prejudice to the statutory rights afforded to consumers under English law, www.allbits.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases www.allbits.co.uk will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.allbits.co.uk with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

Pricing Errors

In the event that there is a pricing error on the website then www.allbits.co.uk will not be bound to honour any orders made at that price.

Disclaimers and Limitations on www.allbits.co.uk' Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, WWW.ALLBITS.CO.UK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

PRODUCTS PURCHASED FROM WWW.ALLBITS.CO.UK AND RELATED SERVICES, WHICH ARE PROVIDED BY WWW.ALLBITS.CO.UK, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST WWW.ALLBITS.CO.UK, BUT ONLY AGAINST THE PERSON GIVING THEM.

WWW.ALLBITS.CO.UK ACCEPTS LIABILITY FOR DAMAGE TO PROPERTY WHERE AND TO THE EXTENT THAT IT ARISES FROM THE NEGLIGENCE OF WWW.ALLBITS.CO.UK, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF ONE THOUSAND POUNDS (£1,000).

EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
ALLBITS PLUMBING SUPPLIES (ROMNEY) LTD ACCEPTS LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS IF IT ARISES FROM THE NEGLIGENCE OF WWW.ALLBITS.CO.UK, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF TEN THOUSAND POUNDS (£10,000). WWW.ALLBITS.CO.UK DOES NOT ACCEPT ANY LIABILITY FOR ANY OTHER FORM OF INDIRECT OR CONSEQUENTIAL LOSS.

Checking Goods For Damage and Notifying Allbits

You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48 hours of the delivery. If we are not notified of damage within 48 hours we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 48 hours.

We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.

The Consumer Protection (Distance Selling) Regulations 2000 / Returns

Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site . If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused. The delivery of the goods to you is a seperate contract for services and is not covered by the cooling off period,therefore any refund made will not include the costs of delivery of the goods to you.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). www.allbits.co.uk is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

Allbits Online and In-store Price Match Guarantee Terms and Conditions

1) Price match guarantee is applicable against any competitor to “Allbits Plumbing Supplies Ltd” who are a VAT registered business in the UK, including any UK websites but excluding auction sites, market stalls, private sales, liquidation sales, our own stores and websites or any written or typographical errors.

2) Products being price matched must be new and have identical quantity, specification, size and colour.

3) Products must be in stock at competitor and available for immediate purchase or delivery.

4) This offer is only valid up to the point of purchase. No claim can be made after purchase.

5) Allbits must be able to verify the current offer with the competitor.

6) Prices being matched must be inclusive of VAT.

7) Boilers and Boiler Accessories are excluded from the price match guarantee.

8) All Price Guarantee transactions are at the discretion of Allbits.

9) Allbits reserves the right to withdraw the Price Guarantee at any time.

10) We will price match against the total cost of the item, including delivery charges.

11) The item/s must be paid for in full at the time of purchase.

Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to www.allbits.co.uk or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with www.allbits.co.uk or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.